Ever want to hang up on someone but you cannot because it would be unseemly and lead to other problems more difficult than just hearing it out? Try this. Once I had an irate parent on the phone who was carrying on like a banshee. She was really pissed because I had unintentionally called her by her name in Polish … the end of names was once done with an a for a female … for example, Mr. Wolinski and Mrs. Wolinska. She informed me that I was treating her “like a DP” and she went on half in English, half in Polish. After the third or fourth go-round of the same crappola, after my abject apology for treating her “like a Displaced Person,” I needed to move on. So, I began speaking in an animated fashion and hung up on myself. She had no idea what happened to the connection and would never consider that a person would hang up in the middle of their own diatribe. When she called back, my secretary picked up and said that I was out of the office. Fini.